RETHAS.com ensures quality products and packaging and on-time delivery to its customers. Products are shipped throughout the week except Sundays and public holidays. We are linked with reputed courier agencies to make certain that the products are received by our customers within given period and in good condition. If you do not have courier service available in your area or if you have ordered for any items from our website then we will ship the product via India Post. You can avail free shipping on orders above Rs1000.
Our aim is to serve every customer who purchases from our website and to strengthen the relationship, we have also partnered with Speed Post for quick access to any remote corner of India.
All the orders are dispatched from our warehouse within 2 working days from the date of your order. Most of the orders are delivered to your address within 7-8 working days from the date when the order is placed. For remote locations orders will be delivered by India Post within 10-14 working days.
If a wrong product is delivered, or order by any chance happens to be incomplete then it has to be informed to us with images within 2 days after delivery. We will initiate a refund or send the replacement product accordingly. The action however will be taken only after correspondence through phone or email.
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
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